TERMS AND CONDITIONS
Terms and conditions are subject to change without notice. We recommend clients check our website for updated information before placing your order.
Required Order Information
All orders will not begin processing until artwork, invoices and an order form filled out are approved and payment terms are followed.
All the Way Live Designs require that all custom orders under $750 be pre-paid. We require a 50% deposit on custom orders over $750. The remaining 50% balance must be paid upon completion. Checks received with non sufficient funds will be charged $50 for each processing attempt.
Custom Art Services
All the Way Live Designs can provide custom art services. Turnaround time on custom design is determined by complexity. Most designs will be completed in 1-3 days. More complex designs can take up to two weeks.
Written/Emailed estimates/quotes/invoices provided by All the Way Live Designs expire 30 days from the date they were created. All verbal estimates/quotes will only be approved by the sales manager.
Once you accept our estimate/quote it will be converted into an invoice. Your invoice will provide you with the details of your order.
Once artwork fee is processed, a mockup will be created per the above “Custom Art Services”. Mockups must be signed or approved via email before your order will begin processing.
Sub Dye Imprint Size
Designs will be sized for the smallest sized garment within an order. Ex: An order contains both youth and adult sized garments that are to receive the same imprint. The adult imprints will be sized for the smallest adult sized garment and the youth imprints will be sized for the smallest youth garment.
The imprint placement will be specified on design mockup. Precise location will slightly differ on each garment.
Our minimum order is 10 of the same item for package pricing with the same design and/or imprint location. Please inquire beforehand if you are unsure whether or not apparel colors or styles can be combined for orders.
Most apparel orders are completed in 15-20 business days from customer deposit and design mockup approval. This does not include company holidays, days in transit or custom art time. All production time frames are estimates and never guaranteed. All the Way Live Designs will not be held responsible for any uncontrollable delays.
We do accept rush orders when we are capable of producing them for a fee. Please ask a sales associate before assuming we can provide you with this service. Rush orders must be paid in full upon invoice and art approval. You may not cancel a rush order once your order is placed.
Change orders are generally not accepted once an order is approved. Ex: A day after you place your order you decide you would like to change designs, garment colors, garment quantities or garment sizes. In the event management accepts your change order, your scheduled due date will also change and you may incur extra charges. These charges may include but are not limited to shipping, art, embroidery digitizing and general processing.
Cancellations of approved orders will be subject to any fees incurred in processing your order. Rush orders may not be canceled. All cancellations must be made by written request and approved by management. There is no guarantee that an order can be cancelled.
All orders are final and cannot be returned. Defective or misprinted items may be returned for a full replacement within 48 hours from receiving them. Ex: Customers garment has a stain from garment factory on it. This does not include defective or misprinted items supplied by customers. All exchanges must be approved by management.
Most orders are bulk packaged.
We ship all orders FEDEX Ground unless customer pick-up is preferred. Shipping prices will be determined on day of order completion for new orders and will be added to the order invoice. Add-on orders will be determined when the order is placed. Customer is to pay all shipping cost. If a customer elects to split ship items, all shipping and handling fees will be the customer’s responsibility. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS or HOLIDAYS.